Listening and your account
How do I start listening?
Browse the home page or Explore, choose a track, and press Play. Use the player controls to pause, skip, or move through your queue. Sign in to save favorites, create playlists.
Does listening require a paid subscription?
You can listen to music on Smashify without a paid subscription.
How do I sign in?
Select Login and choose one of the sign-in methods offered, such as email, phone, Google, or Apple. When returning, use the same method and account details so you can access your saved music. If you cannot access your account, contact support.
Where are my saved tracks and playlists?
Sign in to the account you used to save them, then open Library. Saved tracks and playlists are associated with your Smashify account. If something is missing, check that you are using the correct account before contacting support.
What should I do if a song will not play?
Check your internet connection and device volume, then try another track. If the problem continues, reload the page or reopen the app. Send support the track link, your device and browser or app version, and any error message you see.
Sharing your music
How do I upload music?
Sign in and open Upload. Follow the account eligibility steps shown, then provide your audio file, cover art, and track details. Only upload music and artwork you have the rights or permission to share. The upload flow shows the current file requirements and any limits that apply to your account.
Where can I get help with artist verification or an upload?
Contact support with your artist name, the step you are having trouble with, and any error message. For a problem with an existing release, include its track or artist-page link.
Contact and troubleshooting
How do I report a bug or security issue?
Email support@smashify.app with the affected page or feature, what happened, and steps to reproduce it. Include your device and browser or app version. Send security reports directly by email rather than posting them publicly. Do not include passwords, sign-in codes, or other account credentials.
What if a feature is unavailable on my device or in my region?
Contact support with your device, browser or app version, region, and the feature you are trying to use. Include the exact message shown so the team can investigate.
Still need help?
Email support@smashify.app for help with accounts, playback, or uploads. Include the relevant page or track link and a description of the issue. See the Contact page for other inquiry types.